Responsible Gaming at fq99

Our Commitment to Responsible Gaming

At fq99, responsible gaming is not a checkbox — it is a core part of how we operate. We believe every player in Bangladesh deserves access to tools that help them manage their gaming activity, maintain a healthy balance and seek help promptly if they feel their gambling is becoming a problem. Our platform is built with safeguards at every level, from strict age verification during registration to account-level tools that give players direct control over how much they spend and how much time they spend playing.

Gambling at fq99 is intended solely as a form of adult entertainment. It carries financial risk, and the outcome of any game or bet is never guaranteed. Players should only ever wager money they can genuinely afford to lose. If you find yourself chasing losses, gambling to relieve stress, or spending more than you planned, please use the tools below or contact fq99 support immediately.

Responsible Gaming Tools at a Glance

fq99 provides the following player-protection tools. You can activate or adjust any of these by contacting fq99 support at [email protected]. Our team is available 24/7 in English and Bengali.

Deposit Limits — Managing Your Spending

Deposit limits are one of the most effective tools for staying in control of your gambling budget. fq99 allows you to set a maximum deposit amount over a daily, weekly or monthly period. Once a limit is in place, fq99 will automatically decline any deposit that would take you above your chosen threshold. Setting a deposit limit is free and can be arranged at any time by contacting fq99 support.

Important: fq99 applies a mandatory cooling-off period before any deposit limit is increased. This means that if you request to raise your limit, the increase will only take effect after 24 hours (for daily limits) or 7 days (for weekly and monthly limits) — giving you time to reconsider. Decreases, however, take effect immediately to protect you straight away.

Time-Out and Cooling-Off Periods

Sometimes the best decision is to step away from gambling for a while. fq99's time-out tool lets you pause your account for a defined period without permanently closing it. During a time-out, you cannot log in, place bets or make deposits. Any pending withdrawals will still be processed normally.

Self-Exclusion

Self-exclusion is the strongest player-protection tool available at fq99. When you self-exclude, your account is permanently blocked for the duration you choose. fq99 will also suppress any promotional or marketing communications to you for the entire exclusion period. Self-exclusion is available for 6 months, 1 year, 3 years or permanently.

To request self-exclusion, contact fq99 support at [email protected]. State your preferred exclusion duration clearly in your message. Our support team will process your request within 24 hours and confirm once the exclusion is in place. If you have previously self-excluded and your period has expired, fq99 will apply an additional 7-day waiting period before restoring account access to ensure you have had adequate time to reflect.

Recognising the Warning Signs of Problem Gambling

Problem gambling can develop gradually and can be difficult to recognise in yourself. The following are common warning signs that your gambling may be moving beyond entertainment and into harmful territory. If you recognise several of these patterns in your own behaviour, please reach out to fq99 support or a professional counselling service immediately.

• Spending more money on gambling than you originally planned or can comfortably afford.
• Chasing losses — continuing to bet in an attempt to win back money you have already lost.
• Gambling to escape stress, anxiety, depression or other emotional difficulties.
• Neglecting family, work or other responsibilities because of time or money spent on gambling.
• Borrowing money, selling possessions or taking out loans to fund your gambling activity.
• Feeling irritable, restless or anxious when you are not gambling or when you try to stop.
• Concealing your gambling activity from family members or close friends.

Recognising these signs early is an act of strength, not weakness. fq99 is here to support you. Contact our support team at [email protected] at any time and request a time-out, deposit limit or self-exclusion — our team will act quickly and without judgement.

Tips for Safer Gambling

Whether you are a regular player or occasional visitor to fq99, keeping the following principles in mind will help ensure your gambling experience remains enjoyable and under control.

Protecting Minors — 21+ Policy

fq99 has a strict 21+ age policy. All players must be at least 21 years of age to register and use fq99 services. During registration, fq99 collects date of birth information and may request identity verification documents to confirm a player's age before full account access is granted. Any account where we cannot confirm the player is 21 or older will be suspended immediately pending verification.

If you share a device with younger household members, we strongly recommend using the device's built-in screen time or parental control settings to prevent access to fq99. If you believe an underage person has accessed or registered on fq99, please contact [email protected] immediately. We take all such reports seriously and will investigate and act promptly.

Need Help? Contact fq99 Support

If you feel your gambling is becoming a problem, or if you simply want to use any of the responsible gaming tools described on this page, the fq99 support team is available 24 hours a day, 7 days a week. There is no judgement, no pressure and no delay — our team will act on your request immediately. You can reach us at [email protected]. Responses are provided in English and Bengali.