fq99 Privacy Policy — Your Data, Protected

1. Introduction

fq99 ("we", "us", "our", "the Platform") operates the online casino and sports betting platform accessible at fq99.bet. This Privacy Policy describes how fq99 collects, processes, stores and protects the personal information of players and visitors ("you", "your") who access or use fq99 services. By registering an account or using any fq99 service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

fq99 is committed to protecting your personal information. We collect only the data that is genuinely necessary to provide our services, comply with legal obligations and maintain the security and integrity of the fq99 platform. We do not sell, rent or trade your personal information to third parties for marketing purposes under any circumstances.

2. Information We Collect

fq99 collects personal information in the following categories, depending on how you interact with the platform. We collect only what is necessary for the purposes described in this Privacy Policy.

3. How We Use Your Information

fq99 uses the personal information we collect for the following specific purposes. We do not use your data for any purpose not listed below without first obtaining your explicit consent.

• To create and manage your fq99 account, verify your identity and confirm your eligibility to use the platform in accordance with our 21+ age policy.
• To process deposits and withdrawals via bKash, Nagad, Rocket and other Bangladeshi payment methods, and to maintain accurate financial records of all transactions.
• To detect, prevent and investigate fraud, money laundering, identity theft, underage gambling and other prohibited activities in order to protect players and the integrity of the platform.
• To provide customer support, respond to queries, resolve disputes and ensure that the fq99 platform functions correctly for all players across Bangladesh.
• To send you important service notifications relating to your account, including security alerts, withdrawal confirmations and changes to these policies. These communications are not marketing — they are essential service messages.
• To comply with applicable legal and regulatory obligations, including KYC checks, anti-money laundering requirements and any requests from competent legal authorities made in accordance with the law.

4. Legal Basis for Processing Your Data

fq99 processes your personal data on the basis of one or more of the following legal grounds, depending on the specific processing activity involved:

5. Sharing Your Information

fq99 does not sell or rent your personal data to any third party. We share your information only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations:

• Payment processors: fq99 shares the minimum necessary transaction data with payment service providers (bKash, Nagad, Rocket and banking partners) strictly for the purpose of processing deposits and withdrawals.
• KYC and identity verification partners: fq99 may share identity documents with third-party identity verification services to fulfil its KYC obligations. These partners are contractually bound to process data only for verification purposes.
• Law enforcement and regulatory authorities: fq99 may disclose personal data to competent legal authorities, regulators or law enforcement agencies where required to do so by applicable law, court order or binding regulatory requirement.
• Technical service providers: fq99 uses reputable third-party providers for hosting, security monitoring and analytics. These providers access only the data necessary to perform their contracted services and are prohibited from using that data for any other purpose.

In all cases where data is shared with third parties, fq99 requires those parties to maintain appropriate technical and organisational security measures to protect your data, and to use your data only for the specific purpose for which it was shared.

6. Cookies and Tracking Technologies

fq99 uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your session while you are logged in, and to gather anonymised data about how players interact with the platform in aggregate. We do not use advertising or cross-site tracking cookies.

7. Data Retention

fq99 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal obligations and to resolve any disputes. The specific retention periods that apply to different categories of data are as follows: account registration data and identity verification documents are retained for the duration of your account and for a minimum of five years after account closure; transaction records are retained for a minimum of five years from the date of the transaction; communications and support records are retained for two years from the date of the last communication.

When retention periods expire and there is no longer a legal basis to retain your data, fq99 will securely delete or anonymise your personal information so that it can no longer be associated with you. If you request deletion of your account and data before the end of a mandatory retention period, fq99 will restrict processing of your data to the minimum necessary to comply with the applicable legal obligation, and will delete it as soon as that obligation expires.

8. Your Data Rights

As a user of fq99, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact fq99 support at [email protected]. We will respond to all valid requests within a reasonable period.

• Right of access: You have the right to request a copy of the personal data fq99 holds about you, along with information about how it is being processed.
• Right of rectification: If any personal data fq99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right of erasure: Subject to applicable legal retention requirements, you have the right to request that fq99 delete the personal data we hold about you.
• Right to restrict processing: In certain circumstances you have the right to request that fq99 restrict the processing of your personal data, for example while a dispute about accuracy is being resolved.
• Right to withdraw consent: Where fq99 processes your data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Please note that some of these rights are subject to limitations where fq99 has overriding legitimate interests or legal obligations that require us to continue processing your data. In such cases fq99 will explain the limitation when responding to your request and will apply the restriction as broadly as is legally permissible.

9. Data Security

fq99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure or destruction. These measures include 256-bit SSL encryption for all data in transit, secure encrypted storage for all personal data at rest, strict access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments of the fq99 platform, and multi-factor authentication for administrative access to systems holding player data.

While fq99 takes all reasonable steps to protect your data, no system is entirely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, fq99 will notify affected players promptly and take immediate steps to contain and remediate the breach. Players are encouraged to use strong, unique passwords for their fq99 accounts and to contact fq99 support immediately if they suspect unauthorised access to their account.

10. Children's Privacy and the 21+ Rule

fq99 is strictly an adults-only platform. Players must be 21 years of age or older to register and use fq99 services. fq99 does not knowingly collect personal data from anyone under the age of 21. If fq99 discovers that personal data has been collected from a person under 21, it will immediately delete that data and close the associated account. If you are a parent or guardian and believe your child may have accessed fq99 or provided personal information to fq99, please contact our support team at [email protected] immediately so we can investigate and take appropriate action.

11. Changes to This Privacy Policy

fq99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements or platform features. When we make material changes to this Privacy Policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by posting a notice on the fq99 platform. We encourage you to review this Privacy Policy periodically. Your continued use of fq99 after a revised Privacy Policy has been posted constitutes your acceptance of the updated policy. If you do not agree to the updated Privacy Policy, please stop using fq99 and contact support to request account closure.